The Wallpaper Company | Terms & Conditions

terms & conditions

1. Sales

  • All sales are final, no returns and/or refunds allowed.

  • Prices are subject to change without notice.

  • All orders are subject to stock availability.

  • Orders will not be placed until payment is received in full.

  • Methods of payment:

    • Checks (Allow up to 72-hours for order processing). A service charge of $150 will be assessed for every returned check. We do not accept third party checks.

    • Credit Cards: Visa, MasterCard, American Express and Discover.

    • Wire Transfers.

  • By providing The Wallpaper Company with a credit card number, customer authorizes The Wallpaper Company to charge the card for all future charges.

  • We do not accept third party credit card authorizations.

  • Collection fees and or attorney's fees incurred by the company in collecting payments are the responsibility of the customer and must be repaid in full to The Wallpaper Company prior to resuming business.

  • Title to, and ownership of the relevant goods remain the absolute and unencumbered property of The Wallpaper Company until payment in full is received.

  • Personal information provided to the company will not be shared with a third party.

  • Items sold by The Wallpaper Company and shipped to anywhere in the State of Florida are subject to Florida Sales Tax.

  • All orders and reserves requesting Cutting for Approval are cancelled when the CFA is not approved within 10 working days.

  • Wallpaper color varies from lot, we do not guarantee that the colors will be exactly the same, especially with natural textured wallpaper. Our materials are not guaranteed against color fading. They are not guaranteed against shrinkage or discoloration due to washing or contact with any liquid.

  • Projects not performed by The Wallpaper Company are not guaranteed.

  • NO CLAIM WILL BE ALLOWED FOR PAPER HUNG IN EXCESS OF ONE ROLL OR 3 YARDS WHERE A FAULT COULD NOT REASONABLY BE RECOGNIZED PRIOR TO HANGING. CHECK THAT THE CORRECT WALLPAPER HAS BEEN SENT.


2. Processing & Shipping Time

 

  • Your order requires processing time and shipping time. The processing time may be different for each item. To calculate the estimated arrival date, add the processing time and the shipping time, and remember to skip weekends and holidays. Once processed, your order will be delivered in 3-10 business days.

  • We will deliver your items as quickly as possible, but please note that products sold are not all stored at the same location and are delivered by different courier companies depending on product size and weight. Subsequently, you may receive your order in two or more separate deliveries and delivery times will vary depending on the products you have ordered.

  • Shipping charges are included for all orders within the U.S, independent if the package arrives at our location or the Shipping address provided by customer.

  • Lead time for deliveries is subject to change without notice. You may receive your order in two or more separate deliveries and delivery times will vary depending on the products you have ordered.

  • We will store your order for 30 days free of charge, a $250/month fee will apply after 30 days.

  • If a freight forwarder, hotel, office building, sub-contractor, upholsterer, workroom or hand-carrying is used, the following terms will apply:

    • It is the responsibility of the customer to insure that the correct material is received.

    • The Wallpaper Company won't be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that The Wallpaper Company isn't able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.

    • If you (or a freight forwarder you so designate) have a U.S. address, purchase goods from The Wallpaper Company to be shipped to a U.S. location, and then subsequently export the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. The Wallpaper Company must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder's most up-to-date U.S. address is used.

  • For international shipments:

    • When ordering from The Wallpaper Company, you're responsible for assuring the product can be lawfully imported to the destination country.

    • The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.

    • Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information.

    • When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

    • Prohibited destinations. The U.S. holds complete embargoes against North Korea, Sudan, and Syria. The exportation, re-exportation, sale or supply, directly or indirectly, from the United States, or by a U.S. person wherever located, of any goods or services to any of these countries is strictly prohibited without prior authorization by the U.S. Government.


3. Labor - Installations and Removals

  • An adult over 18 years of age with the authority to make decisions must be present at the time of installation.

  • No claims will be allowed for labor costs.

  • Measurements provided by customer are not guaranteed.

  • Installation charges may vary depending on the amount you were quoted vs. the total amount installed.

  • Please check with your building management for parking accessibility and delivery times for your installation (such as elevators, service entrances, front desk procedures, etc.). Please inform us if there are special parking needs.

  • Please be advised, you must be present thru the whole installation/repair process to review and approve the job. If you are not present, we will not be responsible for any changes and/or modifications.

  • Please remove all fixtures such as: accessories, mirrors, paintings, light fixtures, handicap rails, sculptures, art work, TV and heavy furniture in order to make the installation process smooth and efficient. If we have to move any furniture, there will be a $150 fee incurred.

  • There will be an administrative charge in the amount of $350 should we not be able to complete the installation due to any unforeseen issues discovered. For instance, walls are not paint ready, mold is found on the walls, changes in the materials to be used for the installation, etc.

  • The day of the installation you will be provided with an Installation Approval Form for you to fill out and approve the job that has been done. If you approve and sign the installation/repair approval form and then you need us to return to fix wallpaper, there will be a $350 fee incurred.

  • If you have any issues with your installation date and need to reschedule, call your store no less than 48 hours in order to not incur any additional cancellation charges. There will be a $350 penalty fee for any appointment for installation canceled.

  • Be sure all construction is completely closed in with drywall, plaster finish and paint-ready. Allow one week for freshly painted areas to dry and cure before the wallcovering installation date.

  • Wallcovering installation is a decoration process which is customized to fit the style of your home. As in any decoration process, there is always a chance of unforeseen issues. Some issues cannot be detected until the installation process has begun (i.e. moisture damage, walls with structural damage, etc).

  • Adhesives used for the installation can produce strong odors. It may be necessary to ventilate your home after the installation

  • Changing your air filters is an important follow-up to your installation

  • While we strive for punctuality, there might be occasions when our installers will get to the job site at a later time than originally agreed. Please contact the showroom immediately if 15 minutes have passed and our installer has not contacted you.


4. Legal


AGREE THAT YOU SHALL BE RESPONSIBLE FOR AND SHALL DEFEND, INDEMNIFY, AND HOLD HARMLESS THE WALLPAPER COMPANY AND ITS EMPLOYEES, AFFILIATES, SUPPLIERS, AGENTS, CONTRACTORS, DISTRIBUTORS, LICENSORS AND BUSINESS PARTNERS AND SHALL REIMBURSE US FOR ANY DAMAGES, LOSSES OR EXPENSES (INCLUDING WITHOUT LIMITATION, REASONABLE ATTORNEYS’ FEES AND COSTS) INCURRED BY US IN CONNECTION WITH ANY CLAIMS, SUITS, JUDGMENTS, AND CAUSES OF ACTION ARISING OUT OF YOUR BREACH OF ANY PROVISION OF THIS AGREEMENT.